Legal
Privacy Policy
How we collect, use, and look after the personal information you share with us.
Last updated: 1 June 2025
Anong Dial operates from 63 Sukhumvit Road, Mueang, Rayong 21000, Thailand. This policy describes the personal information we may collect when you use our website or contact us, how we use it, and the choices you have. We aim to keep this straightforward and easy to read.
1. Information We Collect
Information you give us directly
When you use our contact form, send us an email, or call us, you may share your name, email address, telephone number, and details about a watch you would like us to look at. We only keep what you choose to share.
Information collected automatically
Like most websites, ours may log basic technical information when you visit — such as your approximate location derived from your IP address, the type of browser and device you are using, the pages you view, and how you arrived at our site. We use this to understand how visitors find and use the site so we can improve it over time.
Cookies and similar technologies
Our site uses cookies — small text files placed on your device. These help the site function correctly and allow us to understand general usage patterns. You can read more about this in our Cookie Policy. You can manage your cookie preferences at any time using the settings on that page.
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and communicate with you about your watch or a service you have requested
- Arrange assessments, quotes, or service work
- Keep records of work carried out, for our own operational needs
- Understand how our website is used so we can keep it useful and relevant
- Meet any legal obligations that apply to us
We do not use your information for automated decision-making, and we do not send marketing messages unless you have specifically asked us to.
3. Legal Basis for Processing
We process personal information on the basis of:
- Legitimate interests — responding to your enquiries and operating the business in a normal, responsible way
- Contractual necessity — carrying out work you have asked us to do
- Legal obligation — where we are required to retain or share information by law
- Consent — for cookies that are not strictly necessary, where we ask for your permission
4. Sharing Your Information
We do not sell or rent personal information to third parties. We may share information in the following limited circumstances:
- With service providers who help us operate our website (such as hosting providers), who are bound by appropriate data protection agreements
- Where required by law or to protect the rights and safety of Anong Dial or others
Any third parties we work with are expected to handle your information responsibly.
5. Retention
We keep personal information for as long as it is reasonably needed. Enquiries and correspondence are typically retained for up to three years. Records related to completed service work may be kept for up to seven years to support any future queries or legal requirements. When information is no longer needed, we delete it or render it anonymous.
6. Your Rights
You have the right to:
- Ask us what personal information we hold about you
- Request a copy of that information
- Ask us to correct anything that is inaccurate
- Ask us to delete information we no longer need to keep
- Object to particular uses of your information
- Withdraw consent for optional cookies at any time
To exercise any of these rights, please write to us at [email protected] or call +66 38 617 254. We will respond promptly and without charge.
7. Security
We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. Our website is served over a secure connection. While no system is entirely free of risk, we are committed to handling your information with care.
8. Links to Other Websites
Our website may occasionally link to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to check back occasionally if you would like to stay informed.
10. Contact Us
If you have any questions about this policy or how we handle personal information, please get in touch:
- Post: Anong Dial, 63 Sukhumvit Road, Mueang, Rayong 21000, Thailand
- Email: [email protected]
- Phone: +66 38 617 254